Customer Service

If you have a problem placing your order with our online store, please call us toll free at 1-800-545-9309 (U.S. & Canada), or click on the Contact Us link to send us an email.

Shipping

Orders are shipped from our fulfillment center in Montana. We offer a variety of shipping options which can be viewed by scrolling further down this page.

Orders are processed during our normal business hours, which are 9:00 am to 5:00 pm, MST, Monday through Friday. Our goal is to ship your order within 1 to 2 business days of receiving it. If you want to receive your order quicker, select a faster method of delivery and submit your order before 11:00 am, MST.

Please insure that all shipping information is current and correct. Any packages that are returned due to incorrect information will incur a second shipping charge to be sent back out. We will deduct the shipping cost from refunds for packages that are sent back because of incorrect information.

Shipping Rates

The shipping rates that are offered during the checkout process are based on the weight of your order and your shipping address. The store automatically calculates the total weight of your order and sends a rate request to our shipping partners, who reply with the various options and corresponding costs. These costs include the bulk discounts we receive and a small handling fee to help defray the cost of materials used to pack your order. We do not make a profit on this fee.

Much of the cost of shipping is in the first pound of the order, so small orders will be more expensive to ship in terms of cost per item.

Customers ordering from outside of the U.S. will be responsible for any taxes and duties associated with their order, and orders may be delayed due to customs clearance.

Returns & Refunds

We guarantee replacement of items damaged in shipping. We must be notified of the damage within 10 business days of your receipt of the order. Please save the damaged packaging and the contents until your refund or exchange is arranged.

We will also accept returns on items that are in resalable condition—bottles must have shrink bands intact and kit boxes must be undamaged. There will be a 10% restocking fee for all returned items that meet this criteria.

Shipping Methods

Orders for the United States, including Alaska and Hawaii, can be shipped using one of the following options: 

Federal Express 

FedEx Home
: for residential deliveries only; allow 2-5 business days for delivery depending on destination.

FedEx Express Saver: guaranteed delivery in 3 business days.

FedEx 2Day: guaranteed delivery in 2 business days.

Priority or Standard Overnight : guaranteed delivery by next business morning or afternoon to most locations.

Note: Not all of the above options may be available to your address. 

U.S. Postal Service

First Class Mail: An economical option for orders weighing up to 13 ounces. Delivery confirmation included. This option will only appear during checkout if the total shipping weight is 13 ounces or less.

Priority Mail: Packages are shipped by air. Allow 2-4 days for delivery, depending on location.

Express Mail: Overnight delivery to most U.S. addresses, including PO Boxes and military addresses. Delivery Monday through Saturday; some areas offer Sunday and holiday delivery for an additional charge. A contact phone number is required.

Note: We automatically insure all orders with a value of more than $100.00.

International Orders: can be shipped using Fed Ex or USPS:

Federal Express

International Economy:
 delivery in 3-5 business days to most locations.

International Priority Service: delivery in 1-3 business days to most locations.

U.S. Postal Service

Priority Mail International: 
the international equivalent of Priority Mail. For most countries, allow 1 to 2 weeks for delivery.

Express Mail International: the international equivalent of Express Mail. For most countries, allow 4 to 7 days for delivery.

Please note that all international delivery times may be extended due to customs clearance.