If you have a problem placing your order with our online store, please call us toll free at 1-800-545-9309 (U.S. & Canada), or send us an email at orders(@)alaskanessences.com
If you notice that the country you want your order delivered to is not on the list, please check our store-locator to find a distributor near you.
* Important: If your order will be delivered outside the U.S., it may incur duty/taxes/fees from customs. Payment is the responsibility of the recipient—it is not included in the shipping charge. Package delivery may be delayed due to customs processing.
** Important: Your order will be processed during our normal business hours, which are 9:00 am to 5:00 pm, Mountain Time, Monday through Friday, excluding holidays. Our goal is to ship it within 1 to 2 business days of receiving it. For faster delivery, select a faster shipping method. Delivery times stated below do not include time to prepare and ship your order.
Please ensure that all shipping information is current and correct. A package that is returned to us due to incorrect information will incur a second shipping charge to be sent again.
Your order will be shipped from our fulfillment center in Montana, USA. We offer a variety of shipping options which can be viewed by scrolling further down this page.
NOTE: A physical signature will be required for your order with a value of $500 or more.
The shipping rates that are offered during the checkout process are based on the shipping weight and the shipping address. The store automatically sends a rate request to our shipping partners, who reply with the various options and corresponding costs. We do not make a profit on shipping.
Delivery times for the following options do not include the time required to process your order and can be extended due to adverse weather or the holiday season possibly nullifying a delivery time guarantee, if any.
United States Postal Service (USPS) First Class Mail, USPS Priority Mail 2- or 3-Day, and Fed Ex Ground/Home delivery times are based on the shipping company’s estimates, but are not guaranteed.
The following options may not be available to all addresses.
Orders to be delivered in the United States can be shipped using one of the following options:
Home (Ground): Estimated delivery in 2 to 5 business days.
Express Saver: Guaranteed delivery in 3 business days.
2Day: Guaranteed delivery in 2 business days.
Priority or Standard Overnight: Guaranteed delivery by next business morning, or business afternoon to most locations.
U.S. Postal Service
First Class Mail: An economical air mail option, this option will only appear during checkout if the shipping weight is 13 ounces or less. Estimated delivery in 2 to 3 business days.
Priority Mail: Air mail with preferred handling, estimated delivery in 2 to 3 business days.
Express Mail: Guaranteed delivery overnight to most United States addresses, including post office boxes. Delivery Monday through Saturday. A contact phone number is required.
Orders to be delivered outside the United States can be shipped with the following options:
International Economy: Estimated delivery in 3 to 5 business days to most locations.
International Priority Service: Estimated delivery in 1 to 3 business days to most locations.
United States Postal Service
First Class Mail International: Estimated delivery in 10 days to 4 weeks.
Priority Mail International: Estimated delivery in 1 to 2 weeks for some countries including Australia, Canada, Japan, New Zealand. Estimated delivery in 3 to 4 weeks for other countries, including France, Italy, United Kingdom, largely dependent on customs processing.
Express Mail International: Estimated delivery in 4 to 7 days for most countries. This option has minimal advantage over Priority Mail International due to customs processing.
Tracking Your Package
When your order is shipped, an email message with a tracking information is sent to your email address. If you didn't receive this email within 2 business days after placing your order, please check your spam folder (if the email is there, please mark it as not-spam).
Orders shipped by Fed Ex will receive two messages from TrackingUpdates@FedEx.com. The first message will inform you that your order has been shipped and will have a tracking number. You can track you package at fedex.com. A second message will inform you of the expected delivery day. You will also receive a message if there is an unexpected delivery delay due to weather conditions, customs processing, etc.
Orders mailed through the United States Postal Service will receive a message sent from Alaskan Essences indicating your order has been shipped and will include a tracking number and an estimated delivery day. You can track your package through the web address included in the message, or go to usps.com and enter the tracking number.
If you don’t see the above described email message in your Inbox, please check your spam folder. If you have not received any email please contact us at 1-800-545-9309 (U.S. & Canada), or send us an email at orders(@)alaskanessences.com.
If delivery of your order is late
The great majority of packages are delivered on time. If your package is late, try the following:
1) Track your package using the information in the email message sent to you when your order was shipped. If the results indicate your order has been delivered, try the following—
Ask other people in your household if they brought the package into the house.
Look around the door where the package would most likely be delivered.
Ask your neighbors if your package was left with them. (FedEx may do this.)
2) If tracking results indicate your order is late or has been delivered, but you are unable to find it, call Fed Ex or your local Post Office. These resources will best be able to help you. Be ready to share your tracking number.
3) If the above suggestions are unproductive, please contact us at 1-800-545-9309 (U.S. & Canada), or send us an email at orders(@)alaskanessences.com.