Returns & Exchanges
Customer satisfaction is very important to us!
If you notice something is wrong with your purchase, please notify us a.s.a.p. We guarantee replacement of defective or damaged items. We must be notified of the damage within 10 business days of your receipt of the order. Please save the damaged packaging and the contents until your refund or exchange is arranged. Please email us a digital picture of the damage, so we can see what happened (please email to orders(@)alaskanessences.com).
We accept returns on items that are in resalable condition. If you want to be eligible for a return, your item must be unused and in the same condition that you received it. Bottles must have shrink bands intact and kit boxes must be undamaged. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. We would appreciate it if you could let us know that you are returning your purchase, including the reason why you’d like to return it.
There are certain situations where no refunds are granted:
- Any item not in its original condition or damaged for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a three business days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us and call 800-545-9309 (US and Canada) or send an email to orders(@)alaskanessences.com.
To return your product, you should mail your product to: Alaskan Essences Inc - PO Box 1090 - Victor, MT 59875 - United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
Please call 800-545-9309 or email orders(@)alaskanessences.com if you have any questions.